Last Updated: June 2026 Effective Date: June 2026

Refund and Resolution Policy

Sattva Origin · Shivali Global Foods

Refund & Return Policy

Our Promise

If your order arrives damaged, incorrect, or has a verified quality concern, our support team will work with you to provide an appropriate resolution. Contact us within 48 hours of delivery, and we will arrange a replacement, refund, or support resolution where applicable.

Eligible Resolution Scenarios

Damaged product: If your order arrives physically damaged, cracked, or leaking, you are eligible for review and an appropriate replacement or resolution.

Wrong product received: If we sent you the wrong oil, size, or quantity, we will arrange an appropriate replacement at the earliest possible opportunity at no additional cost.

Quality issue: If you believe there is a genuine quality concern with the product, contact our support team with details and relevant photographs where applicable.

Order not delivered: If your order shows as delivered but was not received, contact us within 48 hours. We will coordinate with our logistics partner and assist with an appropriate resolution.

Situations Not Eligible for Replacement or Resolution

Opened products without a verified quality concern are not eligible for replacement or resolution.

Natural oil characteristics: Cold-pressed oils naturally have cloudiness, slight sediment, and colour variation between batches. These are explained on every product page and are not eligible for replacement or resolution.

Substantially used products: Products that have been substantially used or consumed are not eligible for replacement or resolution.

Incorrect address provided: Orders that could not be delivered due to an incorrect address provided at checkout are not immediately eligible for refund review until the order is received back at our facility.

How to Report an Issue

Step 01 Email support@sattvaorigin.com with your order number and a brief description of the issue.

Step 02 Attach photographs of the product and packaging where relevant — especially for damaged or incorrect orders.

Step 03 We will respond within 2 business days with a resolution — appropriate support, replacement, refund, or next steps where applicable.

Please retain the product and packaging until the review process is completed.

Replacements

Approved replacements are typically dispatched within 2 business days.

In most cases, damaged or incorrect products do not need to be physically returned.

Refunds

Refund Processing: Approved refunds are issued to the original payment method used at checkout.

Estimated refund timelines:

Payment Method

Refund Timeline

UPI

2 to 3 business days

Credit or Debit Card

5 to 7 business days

Net Banking

3 to 5 business days

Cash on Delivery

Bank transfer within 5 business days

Refund timelines may vary slightly depending on your bank or payment provider.

Order Cancellation

Before dispatch: You can cancel your order before it has been dispatched. A refund will be processed if the order has not yet been dispatched.

After dispatch: Orders cannot be cancelled once dispatched. Our replacement and resolution policy applies once the order has been dispatched.

How to cancel: Email support@sattvaorigin.com or call +91-96590 49922 with your order number as soon as possible.

Seasonal and Limited Stock Products

Some seasonal products may occasionally become unavailable due to limited inventory. If this occurs after your order is confirmed, we will notify you and assist with an appropriate refund or resolution where applicable.

Bundle Orders

If one product in a bundle order has a quality issue, we will replace that specific product rather than the entire bundle unless the entire order was affected.

Refunds on bundle orders are calculated at the bundle price paid, not the individual product price.